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Payment Assistance

Help When You Need It

We realize some customers may need assistance with paying their bills. We’re here to help. I&M also partners with multiple organizations to connect you to local and federal assistance. Contact your local agency, visit IN211.org or call 211 for more information.


Local & Federal Assistance Agencies

  • 877-422-2726
  • caascm.org > Emergency Services
  • Counties: Kalamazoo and St. Joseph
  • communityandfamilyservices.org > Our Counties > Choose your county to see what services are available. Look for EAP or Energy Assistance
  • Counties: Adams, Blackford, Huntington, Jay, Randolph, Wells

Explore More Ways to Save

Home Energy Profile

Answer a few questions about your home’s energy usage and get a FREE Energy-saving Kit.

Power Rewards: iControl

Earn bill credits for reducing your energy use when energy demand is high.

Home Energy Checkup–Income Qualified

Connect with an energy expert and weather-proof your home for FREE.

Power Rewards

Find which Power Rewards program matches your home by answering a few easy questions.

Power Rewards: Smart Thermostat

Earn bill credits and get $25 by allowing your smart thermostat to automatically adjust your air conditioner when energy demand is high.

Instant Equipment Discounts

Instant HVAC and water heating discounts are provided by a participating contractor.