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Reduce Energy Use and Earn Bill Credits

IM Power Rewards: Water Heater pays you for reducing your energy use when energy demand is high. By allowing I&M to automatically adjust your water heater during these peak times, you can earn bill credits.

Shifting energy use away from high demand periods, allows us to rely on more renewable sources of energy during peak times. This helps keep prices more affordable for you and your community, plus helps the environment by reducing our carbon footprint.

Get Bill Credits this Summer

When energy use is high, on really hot and humid days, I&M will hold a Peak Energy Use Event. During the typical 2-3 hour event, additional water will not be heated to conserve energy. Typically, 99% of customers never run out of hot water during an event. This is because your water heater is designed to store hot water for many hours between uses. So, even though it’s not being actively heated, you’ll still have hot water when you need it. We still give you the option to opt out of an event, at any time and for any reason.

When you enroll, you can select from three participation levels and earn up to $1.10 per event*. With up to 15 events per summer, the savings can add up! And you probably won’t even notice an event is taking place.

It’s Easy! Here’s How It Works

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Get Connected

After you sign up, we’ll install a small device on your water heater. Prior to an event, we will post a “Peak Energy Use Event” alert on our web sites letting you know when the event will start and stop.

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Reduce Energy Use

During an event, the electricity to your water heater will be adjusted to reduce the high energy demand on the energy grid. During the typical 2-3 hour event, additional water will not be heated to conserve energy. Typically, 99% of customers never run out of hot water during an event.

Once the event is over, the device will trigger your water heater to automatically resume operation and adjust the temperature to your normal setting.

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Earn Bill Credits

You earn up to a $1.10 bill credit per event.

Enroll Now to Start Saving

Select Your Participation Level

When you enroll, you can select your participation level. Since this is a pilot, you cannot change levels once you enroll.

Low

  • Bill credit: $.80 per event.
  • Participation: 1 hour per event.
  • 99% of users won’t run out of hot water during an event.

Medium

  • Bill credit: $1.00 per event.
  • Participation: 2 hours per event.
  • 95% of users won’t run out of hot water during an event.

High

  • Bill credit: $1.10 per event.
  • Participation: 3 hours per event.
  • 90% of users won’t run out of hot water during an event. This level is not recommended for high water users.

Which IM Power Reward is for You?

There are several IM Power Reward programs. For help determining the IM Power Reward program that matches you and your home, use this quick selection tool.

Contact Us

Please email us or call 800-311-4634.

FAQs

Q:

What are the rules / qualifications?

A:

  • Must be an I&M residential customer in Michigan
  • Be either 65 years or older and/or income-qualified
  • Live in a multi-family home (apartment, condo, duplex)
  • Have a Smart Meter
  • Have an electric water heater. No heat pump water heaters.

Q:

How will I know that an event is in progress?

A:

Prior to a Peak Energy Use Event, we will post a “Peak Energy Use Event” Alert on our web sites letting you know when the event will start and stop.

Q:

When do events occur?

A:

Events typically occur on especially hot and humid days. They are held weekdays from May through September and typically last 2-3 hours, but will not last longer than 6 hours. There are a maximum of 15 events per summer.

Q:

When will I receive my bill credit?

A:

Since this is a pilot program, the process to provide monthly bill credits is still in development. You will receive your total reward by year-end 2021.

Q:

Can I opt out of an event?  

A:

You can opt out of an event using the Armada Power Mobile App which will be available soon. You can also call Customer Service at 800-311-4634 to opt out. If you opt out of the event, you will not receive bill credits.

Q:

Can I monitor my water heater?

A:

The optional Armada Power Mobile App will soon be available for download from the AppStore or iTunes. With the app, you can receive maintenance alerts, shut off your tank when you are on vacation and more. However, you don’t need the app to participate in an event.

Q:

Is the program voluntary? How long is my commitment

A:

IM Power Rewards: Water Heater is voluntary and is in place until October 2022

Q:

Is there a cost for the device?

A:

There is no charge for the device or the installation.

Q:

Do I need to be home to have the device installed?

A:

Yes, someone 18 years or older must be home. The installation will only take about 15 minutes.

Q:

Does the device affect the warranty of the Water Heater unit? What will the device look like?

A:

When you sign up for IM Power Rewards: Water Heater, you agree to allow a licensed contractor hired by I&M to install a small device on your water heater. The device won’t harm your water heater unit in any way. All of the thermostats, over temperature protection devices, and pressure relief valves are untouched by the installation process.

Q:

How do I know if I have a Smart Meter?

A:

Smart Meters (AMI) have a blue label while standard meters have a red label.

Q:

Can I enroll in multiple IM Power Rewards programs?

A:

Yes, many of our programs are compatible. However, you cannot participate in the following when enrolled in IM Power Rewards: Water Heater.

  • IM Power Rewards: iControl
  • Time of Day 2

Q:

Since this is a pilot, will there be a survey?

A:

After the IM Power Rewards: Water Heater pilot is complete, an I&M vendor (ADM Associates) may call or email you to ask for your opinion about the pilot and verify your energy savings.

Q:

What are the Terms & Conditions?

A:

The Terms & Conditions can be found here. 

Q:

How do I unenroll from IM Power Rewards: Water Heaters?

A:

You must remain in the program until October 2022. If you want to unenroll at that time, send an email requesting to end your participation in the IM Power Rewards: Water Heater program. Once you unenroll, you will not receive bill credits.

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*During Peak Energy Use events, exercise discretion and consider health impacts when reducing energy use. Your actual savings will vary, so there is no guarantee of savings.
Product offerings and rebates are subject to change without notice. See the specific rebate application for Terms & Conditions.